Financial markets play a crucial role in everyday life, shaping how people save, borrow, and invest. Yet, these markets can be complex and sometimes unfair, leaving consumers vulnerable to poor choices or harm. The Financial Conduct Authority (FCA) Consumer Panel works to create a level playing field where consumers can make informed decisions and receive fair treatment. Central to this mission is the Consumer Duty, a regulatory approach that puts consumers’ interests at the

In today’s competitive landscape, understanding your customers is no longer optional. It’s essential. When businesses and organisations truly grasp what their customers want and need, they can tailor their strategies to deliver exceptional value. This is where customer experience insights come into play. These insights provide a window into customer behaviours, preferences, and pain points, enabling organisations to make informed decisions that drive growth and loyalty. Let’

Creating a successful customer experience programme is no longer optional. It’s essential for any organisation aiming to thrive in today’s competitive market. But how do you develop a strategy that truly resonates with your customers and drives growth? The answer lies in thoughtful customer experience planning. In this post, I’ll walk you through the key steps to build an effective programme that not only meets but exceeds customer expectations. Why Customer Experience Planni

If you’re considering an investment, pension opportunity, loan or other financial service, use the Financial Conduct Authority Firm Checker to confirm the firm is authorised and help avoid scams. You should also check the contact details match those listed on Firm Checker to avoid scammers pretending to be a real firm. Woman considers various loan choices