This course is for those who are responsible  for customers in their organisation.  You care passionately for your customers and it is music to your ears when a customer praises the team or product and gives valuable feedback.  You hate it when customer criticism comes in and no one does anything about it and  you notice the same thing happening again and again!

Sounds familiar?

Well we can help.  This live online course covers introductory to intermediary level material in the following areas:-

1) Minimum data requirements

2) Brand alignment and stakeholder opinions / goals

3) Customer journey

4)  Setting up the CX system

5) Measurement / systems & processes

6) Target setting & ROI

7) Stakeholder buy-in