AskPyramid

Financial markets play a crucial role in everyday life, shaping how people save, borrow, and invest. Yet, these markets can be complex and sometimes unfair, leaving consumers vulnerable to poor choices or harm. The Financial Conduct Authority (FCA) Consumer Panel works to create a level playing field where consumers can make informed decisions and receive fair treatment. Central to this mission is the Consumer Duty, a regulatory approach that puts consumers’ interests at the heart of...

In today’s competitive landscape, understanding your customers is no longer optional. It’s essential. When businesses and organisations truly grasp what their customers want and need, they can tailor their strategies to deliver exceptional value. This is where customer experience insights come into play. These insights provide a window into customer behaviours, preferences, and pain points, enabling organisations to make informed decisions that drive growth and loyalty. Let’s explore how...

Creating a successful customer experience programme is no longer optional. It’s essential for any organisation aiming to thrive in today’s competitive market. But how do you develop a strategy that truly resonates with your customers and drives growth? The answer lies in thoughtful customer experience planning. In this post, I’ll walk you through the key steps to build an effective programme that not only meets but exceeds customer expectations. Why Customer Experience Planning Matters...