CX Strategy in Challenging Times

Service Description

In this webinar we explore how to optimize the customer journey in normal state conditions and what changes during the pandemic or any crisis situation. Can you still deliver an exceptional CX in challenging times? Well the overwhelming answer is "Yes" but it has to be done smartly taking into account 3 key pieces of information. Email us for a copy: info@askpyramidglobal.com 1) What has changed in the customer journey and what are customers' opinions of these new journey diversions? 2) Pareto Principle comes to the fore - 80/20 who are the 20% of your customers supplying 80% of your revenue - what are their opinions and how are they being serviced ensure that they are well communicated to and serviced well 3) As a minimum, external business information which must be incorporated into your revised CX strategy are as follows:- a) Which industries are the winners and losers? b) What is the approval ratings for your sector or aligned industries? c) What are the respected surveys saying about business and consumer confidence? d) How has the downturn impacted your audience - for B2C is your audience predominantly Generation X, Millenials or Baby Boomers etc? Restructuring of CX drivers, monetisation and ROI come next. Find out more by emailing: info@askpyramidglobal.com