https://www.smashwords.com/books/view/1065162

We worked with this organisation for eight months in sprints and achieved some excellent results which helped to transform the...

I spent a lot of time this summer going on walks in the countryside. The experience is so calming and great for dealing with stress. I...

Despite the drop in response rates for surveys, the number of surveys targeting #customers continue to increase. #Market Research...

Really excited to be asked to establish this new initiative. As a consultancy specializing in all things customer/client it is really...

..on CX and the not-for-profit sector. This is an area pushing boundaries in the CX field which in the past has focussed predominantly...