Keeping it Real about CX

During our conversation on the @MakingFinanceFun podcast it was great to keep it real. We talked about when CX processes are broken. Such as when you call an organisation on different days and different times and you get that message "We're experiencing a higher than average number of calls." Don't you just hate it. You know it isn't true. So to add insult to injury they come up with a feeble excuse. Come on organisations get your act together. Staff the call centre appropriately. Ensure that staff have the right training and know when to escalate and finally, ensure that the self-serve option is there for all of those simple tasks that customers would rather do for themselves. Hear more on the podcast. https://www.facebook.com/groups/makingfinancefun/permalink/1840717413268399/

#CX #Closingtheloop #customerexperience #treatingcustomersfairly

https://www.facebook.com/groups/makingfinancefun/permalink/1840717413268399/