In today’s fast-paced world, capturing and holding attention is more challenging than ever. Whether you run a business, a non-profit, or an organisation, creating meaningful connections with your audience is essential. That’s where digital experience planning comes in. It’s not just about having a website or an app; it’s about crafting an experience that resonates, engages, and ultimately drives loyalty. Let’s explore how you can boost engagement by developing a thoughtful di

Recently, we shared our expertise at the UWE Bristol Business School hackathon. This event focused on the decline of the high-cost credit market. It raised important questions, such as: where did those borrowers go? Understanding the High-Cost Credit Market Participants included experts from the financial services sector, as well as graduates and undergraduates who had studied economics, accountancy, and business studies. This unique mix allowed us to examine the issue from v

Understanding customers is no longer a luxury; it’s a necessity. In today’s fast-paced market, businesses and organisations must go beyond surface-level data to truly grasp what drives their customers’ decisions. This is where customer insight strategies come into play. They help us decode behaviours, preferences, and unmet needs, enabling smarter decisions that fuel growth and loyalty. Let’s explore how adopting effective customer insight strategies can transform your appro

The digital pound is not just another currency; it signifies a major change in how we understand and use money. Central banks globally are investigating the launch of digital currencies, and the UK is no exception. The introduction of a digital pound could simplify transactions, heighten security, and create a more efficient business environment. However, the journey to widespread adoption is not without hurdles. Regulatory measures need to be put in place, and building publi

Attended the recent webinar by Reed Screening titled "Hiring Fraud in your organisation". It was a real eye opener. Learnt that...

The topic of 'accessibility' was the theme at the recent Ladies That UX meeting at the Engine Shed Bristol. The two speakers used very...

Had a ball at Future Finance Demo Day where I spoke on the Fintech and Financial Inclusion Panel, Chaired by Chris Pond, Financial...

This was one of the questions from floor at a panel I was speaking at. Along with other panel members I responded. UBI is Universal...

Nothing trains you as a board member other than doing it. However, you can still get some useful tips to hone and refine your skills. I...

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The growth in working from home and hybrid forms of working has necessitated the development and enhancement of software which improve...

Have been rushed off our feet hence the delay! Lots of interesting bits inside including a review of our 2nd CX course, UX, a client's...

We finished running our CX course in March 2022 and one of the most memorable discussions was with a participant who summarised their...

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We worked with this organisation for eight months in sprints and achieved some excellent results which helped to transform the...

With UK job vacancies surging to 2.7 million there are clearly serious staff shortages in the economy, particularly in certain sectors....

Are you a not-for-profit organisation - a charity, CIC, membership organisation etc? Then why not be part of our 2nd Benchmark Study for...

I spent a lot of time this summer going on walks in the countryside. The experience is so calming and great for dealing with stress. I...