We worked with this organisation for eight months in sprints and achieved some excellent results which helped to transform the...

With UK job vacancies surging to 2.7 million there are clearly serious staff shortages in the economy, particularly in certain sectors....

Are you a not-for-profit organisation - a charity, CIC, membership organisation etc? Then why not be part of our 2nd Benchmark Study for...

I spent a lot of time this summer going on walks in the countryside. The experience is so calming and great for dealing with stress. I...

What do you call your customer? Does it matter? This question will be addressed in our quarterly newsletter out tomorrow. Sign up to...

Hi, do download our latest newsletter. In it you will hear of our 'pivot' for 2021, our current projects and trends we've noticed in...

As a small bespoke consultancy we work across a number of industries in the B2B space and help them with creating a perfect customer...

Despite the drop in response rates for surveys, the number of surveys targeting #customers continue to increase. #Market Research...

Just finished a small project for an APAC based conglomerate which is looking to better understand customer expectations in the UK as it...

Really excited to be asked to establish this new initiative. As a consultancy specializing in all things customer/client it is really...

..on CX and the not-for-profit sector. This is an area pushing boundaries in the CX field which in the past has focussed predominantly...

Sometimes with the best will in the world, things do not always go to plan. However, it is worth building scenarios into your planning...

Well the Old Lady of Threadneedle Street has spoken. The Bank of England has predicted a a fairly strong recovery for the UK economy (V...

Well we tried to order a new laptop recently from a well known brand and had an extremely trying experience. The laptop was ordered 3...

Delighted to have been asked to support a challenger financial institution in understanding customer views on traditional saving schemes....

Obviously this pandemic dwarfs any other health scare seen in the west in recent memory. Businesses have been forced to switch to online...

Be part of the fact finding and information gathering about customer experience readiness in Bristol and South West. Spend just 5...

Each year the Institute of Interim Management (IIM) conducts and publishes its survey of the interim market. 2019 saw the 10th year of...

As the provision of products and services become increasingly transactional, to gain customer's loyalty, companies not only have to...